Thank you for shopping with M. Anastasiou & C. Chrisanthou Enterprises LTD. We want to ensure that you have a satisfactory shopping experience with us. If you are not entirely happy with your purchase, we’re here to help. Please read our Refund Policy carefully to understand how the process works:
- Standard Return/Refund Period: Our standard return/refund period is 14 days from the date of delivery. If 14 days have passed since you received your order, unfortunately, we cannot offer you a refund.
- Eligibility for Refunds: We offer refunds under the following circumstances:
- Damaged Items: If the product you received is damaged, you may be eligible for a refund. Please provide evidence of the damage when contacting us.
- Incorrect Orders: If you received an incorrect order, we apologize for the inconvenience and will gladly issue a refund.
- Customer Dissatisfaction: If you are dissatisfied with your purchase, you may request a refund within the specified return period.
- Non-Refundable Products: Please note that products categorized as pre-owned are non-refundable.
- Return of Products: To be eligible for a refund, the item must be in its original condition. Pre-owned products are not eligible for refunds.
- Refund Request Process: To request a refund, please contact our customer support team via phone at +357 25 780078 or send an email to info@maccenterprises.com. Please include your order number and photos of any damaged items in your refund request.
- Refund Processing Time: Once we receive your refund request and verify the eligibility, we will process the refund within 30 days from the date of receipt of your order.
- Refund Method: Refunds will be issued using the original payment method used during the purchase.
- Refund Denial: We reserve the right to deny refund requests if customers fail to provide evidence of product damage or if they cannot substantiate an incorrect order claim.
- Processing Fees: We do not charge any processing fees for refunds.
- Additional Terms: There are no additional terms or conditions related to refunds beyond those stated in this policy.
If you have any questions or need further assistance regarding our Refund Policy, please feel free to reach out to our customer support team. We are here to ensure your satisfaction with our products and services.
Thank you for choosing M. Anastasiou & C. Chrisanthou Enterprises LTD.